At Handmade Gifts, we want you to be completely satisfied with your purchase. If you are not, we’re here to help with our refund and returns policy.

1. Return Eligibility

To qualify for a return, please ensure the following:

  • The item must be unused, undamaged, and in the same condition as when you gifts received it.

  • The item must be in its original packaging, including tags and any protective materials.

  • gifts You must initiate the return within [X] days of receiving the product (usually 14-30 days depending on the company policy).

Non-Returnable Items: Certain products cannot be returned. These may include:

  • Custom-made or personalized gifts items.
  • Items purchased on sale or with a discount.
  • Gift cards or final sale items.

2. Return Process

To initiate a return:

  1. Contact us at [email protected] with your order number and details of the item you wish to return.
  2. We will review your request and, if eligible, provide instructions on how to return the item.
  3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

Shipping: Customers are responsible for the return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

3. Refunds

Once your return is received and inspected, we will process the refund:

  • If approved, your refund will be processed, and a credit will be applied to your original payment method within [X] business days.
  • Please note that original shipping fees are non-refundable.

Late or Missing Refunds: If you haven’t received a refund within the expected time frame, please first check with your bank or credit card company. If you still have issues, contact us at [email protected].

4. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item, please contact us at [email protected] with the details, and we will assist you.

5. Damaged or Defective Items

If you receive a damaged or defective item, please reach out to us immediately at [email protected] with photos of the damage. We will arrange a replacement or refund at no additional cost.

6. Cancellations

Orders can be canceled within [X] hours of purchase for a full refund. After this period, cancellations may not be possible if the item has already been processed or shipped.

7. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us:

Handmade Gifts
Email: [email protected]